AccessRide Journey confirmation Accessible Local Journey · from USD 55
Lift-access van, Tuesday 09:15, hospital return
Birmingham. Equipment recorded, driver briefed, and a named person at both ends.
Collection at 09:15 from home, appointment at 10:00, waiting return booked. The driver has Ray's equipment details and both handover contacts. Clause 03 is the part that matters if anything changes on the day.
Lift-access van, Tuesday 13 October, collecting 09:15 from the home address for a 10:00 appointment at Queen Elizabeth Hospital, with a waiting return. Ray's powered chair at 142 kg is within the lift limit of 300 kg. Driver Denise Okoro, trained in passenger assistance, same driver both ways.
Order record
- Medical Appointment ReturnHome to QE Hospital and back, waiting return USD 145
- Lift-access vanPowered chair to 300 kg, plus 3 seats Included
- Passenger assistanceDoor to door, not door to kerb Included
- Waiting, up to 90 minutesThen USD 22 per 30 minutes Included
- Escort seatOne, for Sharon Included
- Recurring Weekly RouteNot taken. Available if this becomes regular Included
Paid in full, 1 October 2026 · USDC on Base
The passenger
What was recorded, and why each item matters
| Declared | Detail | Effect on the booking |
|---|---|---|
| Mobility equipment | Powered wheelchair, 142 kg with occupant, 680 mm wide | Lift-access van required. Ramp car would not take it |
| Transfer | Remains in the chair throughout | Chair is clamped at four points. No transfer to a seat |
| Assistance needed | Help from the front door to the vehicle, and at the hospital door | Driver assists. This is the service |
| Communication | Hard of hearing on the left side | Driver briefed to speak on the right |
| Escort | Sharon travels both ways | One escort seat held |
| Medication or oxygen | None declared | Tell us if this changes |
| Continence needs | Declared, and noted for the driver only | Affects route planning, not the price |
This information goes to the assigned driver and nobody else. It is held for the duration of the booking and for 30 days afterwards in case of a query, then deleted.
Handover
Who hands Ray over, at each end
-
Driver calls Sharon
Ten minutes out. Always, on every journey, so nobody waits at a door.
-
Collection from the home address
Denise assists from the front door. Sharon present.
-
Arrival at the hospital, Main Entrance
Denise takes Ray to the entrance, not the kerb.
-
Handover to Sharon
Ray is handed to a named person. Denise does not leave until that happens.
-
Denise stays on site
Ninety minutes included. Sharon calls when ready.
-
Same driver, same vehicle
Back to the front door, and into the house if needed.
On the day
If something changes
| Situation | What happens | Money |
|---|---|---|
| Appointment overruns past 90 minutes | Denise stays. You are told the charge before it starts | USD 22 per 30 min |
| Appointment overruns past 3 hours | Denise may be reassigned and a second vehicle sent | No extra charge for the swap |
| Ray is admitted | Return journey cancelled, and you are not charged for it | Partial refund, USD 60 |
| Ray is unwell and should not travel | Denise will say so. Her decision is final | Full refund |
| The chair does not fit as described | Denise will not force it. A correct vehicle is sent | Rebooked at no extra cost |
| You cancel before 18:00 the day before | n/a | Full refund |
| You cancel on the day | n/a | 50 percent |