CareAtHome Support plan and visit confirmation Companionship Visit · from USD 65
Thursday mornings, one hour, same worker
Ljubljana. What Marija will do, what she may not do, and who gets told what.
Marija Novak visits Olga every Thursday from 10:00 for an hour. The same person every week, which is the whole point of the service. Clause 03 is the boundary, and it is firm in both directions: it protects Olga and it protects Marija.
Weekly companionship visit, Thursdays 10:00 to 11:00, from 8 October. Marija Novak, the same worker each week with a named cover. Olga consented to the plan herself on 29 September in Tadej's presence, and that consent is recorded because it is hers to give rather than her son's.
Order record
- Companionship Visit, weeklyThursdays 10:00 to 11:00, from 8 October USD 72 per visit
- Named workerMarija Novak, with named cover Included
- Visit note after every visitTo Tadej, within two hours Included
- Care ReviewAt 8 weeks, with Olga and Tadej USD 120
- Field coordinatorAna Kos, reachable 08:00 to 18:00 Included
- Weekly Support PlanNot taken. One visit a week to start Included
First month settled 1 October 2026 · USDC on Base
The person
What Olga wanted from this, in her words
From the assessment on 29 September, with Olga present and answering for herself: "I do not need looking after. I would like somebody to have coffee with who is not my son, and I would like to get to the cemetery on a Thursday without asking anyone for a favour."
| Agreed | Detail |
|---|---|
| The hour is Olga's | She decides what it is used for each week, within the tasks below |
| Usually | Coffee at the table, conversation, and the walk to the cemetery and back |
| Sometimes | A short shop on the way back if she wants one |
| Not | Cleaning, which she was firm about and does not want |
| Language | Slovene |
| Her preference | Marija rings the bell and waits. She does not want anyone letting themselves in |
The last row is in the plan because Olga raised it unprompted, and it is the kind of thing that matters more to the person receiving care than almost anything else in this document.
The visit
What Marija does
- Arrives at 10:00, rings, waits. Does not have a key and will not be given one without Olga's agreement
- Companionship: conversation, coffee, company. This is the service, not a filler between tasks
- Accompanies Olga out on foot, including the cemetery walk, and back
- Light meal preparation if Olga wants it, in Olga's kitchen, to Olga's instruction
- Carries the shopping, not the decisions
- Writes a short visit note afterwards and sends it to Tadej
- Leaves at 11:00, or stays a few minutes if a conversation is not finished
The boundary
What is not within this service
| Marija may | Marija may not | |
|---|---|---|
| Remind Olga that it is time for her tablets | Yes | |
| Hand Olga a dosette box | Yes | |
| Open the blister pack or count out tablets | No | |
| Administer any medication | No | |
| Apply a dressing or treat a wound | No | |
| Assist with washing or toileting | No. Different service, different training | |
| Lift or physically transfer Olga | No. Including after a fall | |
| Give an opinion on her health | No | |
| Notice something and report it | Yes, always |
Escalation
Who is told, and how quickly
| What Marija sees | Who she tells | When |
|---|---|---|
| A normal visit | Tadej, by visit note | Within 2 hours |
| Olga seems low, or is not herself | Coordinator, then Tadej | Same day, by phone |
| Less food in the house than expected | Coordinator and Tadej | Same day |
| A new bruise, or unexplained injury | Coordinator immediately, safeguarding process starts | Immediately |
| Olga declines the visit at the door | Coordinator and Tadej. The visit does not happen | Immediately |
| Any medical concern | 112 if urgent, then coordinator and Tadej | Immediately |
| Olga asks her not to tell Tadej something | Coordinator, and see below | Same day |
Practical
Changes, cover and the review
| Situation | What happens |
|---|---|
| Marija is ill | Named cover, Petra Hribar, who has met Olga |
| Neither is available | The visit is cancelled and not charged. We do not send a stranger |
| Olga wants to cancel a week | She can, directly, by calling the coordinator. No charge |
| Tadej wants to cancel a week | Also fine, with 24 hours notice |
| Olga wants to stop altogether | Her decision, effective immediately |
| Needs increase beyond this plan | Reassessment, and possibly a different service |