ChauffeurOne Booking confirmation City Transfer · from USD 110
Named driver, Tuesday, Mayfair to the City and back
London. One driver all day, and a legal limit on his hours that shapes the itinerary.
Marcus Aidoo, same driver all day, from 08:15 in Mayfair. Your itinerary as sent is three stops and a return, which is nine and a quarter hours of duty. That is inside the limit, and clause 03 explains what would not be.
Full-day chauffeur, Tuesday 21 October, 08:15 to 17:30, Marcus Aidoo driving a Mercedes E-Class. Three stops and the return as per your itinerary. Total duty 9 hours 15 minutes including pre-checks, which is within the limit. Anything past 19:00 requires a second driver, arranged in advance.
Order record
- Full-Day ChauffeurMarcus Aidoo, 08:15 to 17:30, Mercedes E-Class USD 820
- Waiting between stopsIncluded throughout the booked day Included
- Congestion and ULEZ chargesPass-through at cost USD 26
- Parking during waitsAt cost, receipted USD 34
- Second driver for an evening extensionNot booked. See clause 03 Included
- Executive AccountAccount 3301, invoiced monthly Included
On account. Invoiced 31 October, 30 day terms · USDC on Base
The day
Itinerary as agreed
| Time | Movement | Wait |
|---|---|---|
| 08:15 | Collect, Mount Street W1 | n/a |
| 08:45 | Arrive, Bishopsgate EC2 | Driver waits on site |
| 11:30 | Depart for Canary Wharf | n/a |
| 12:00 | Arrive, Canada Square E14 | Driver waits, lunch break taken here |
| 14:45 | Depart for Victoria | n/a |
| 15:15 | Arrive, Buckingham Palace Road SW1 | Driver waits on site |
| 17:00 | Depart for Mount Street | n/a |
| 17:30 | Arrive. Day ends | n/a |
Waiting between stops is included and is not charged separately on a full-day booking. The driver stays with the vehicle or nearby and is reachable on his direct number, which is on your booking.
| Item | Detail |
|---|---|
| Driver | Marcus Aidoo. Licensed, DBS checked, six years with ChauffeurOne |
| Vehicle | Mercedes E-Class, black, three passengers plus luggage |
| Passengers | Two declared |
| Contact | Marcus directly, plus the 24 hour dispatch desk |
| Changes on the day | Route changes are fine. Tell Marcus, and dispatch is told automatically |
| Water and papers | In the car |
Confidentiality
What the driver hears, and what happens to it
- Drivers sign a confidentiality undertaking as a condition of employment, renewed annually
- Conversations in the car are never repeated, including to dispatch and including to us
- The itinerary is visible to dispatch and to the assigned driver only. It is not visible to other drivers
- Passenger names are held for the booking and 90 days afterwards for account reconciliation, then deleted
- There is no in-car recording of any kind, audio or video, and there is no dashcam facing inward
- The driver will not confirm to a third party who he is carrying or where
Hours
The limit, and what it means for extensions
A chauffeur's day is regulated. Duty time includes the pre-check, the waiting and the return to base, not only the driving, and the limit is not something the driver or the client can agree to waive.
| Scenario | Duty time | Possible? |
|---|---|---|
| Your booking as written | 9h 15m | Yes |
| Plus a 90 minute overrun at the last stop | 10h 45m | Yes, charged at USD 95 per hour |
| Plus a dinner collection at 20:00 | 13h | No. Second driver required |
| Same driver again at 07:00 tomorrow | n/a | Only with a 10 hour rest break. 17:30 to 07:00 is fine |
| Same driver from 06:00 tomorrow after a 19:00 finish | n/a | No. Rest break too short |
The third row is the one that catches corporate clients. An evening collection after a full day is a second driver and a second vehicle, and it needs booking rather than asking at 17:00.