What the customer receives

HallFlow example confirmation

This Organization does not sell a report. What the customer keeps is the confirmation: what was ordered, what was agreed, what it cost and what happens next.

A complete sample confirmation, written the way HallFlow writes one. The customer, the dates and the amounts are illustrative, and nothing here was charged or reserved.

HallFlow Booking confirmation

Four-Hour Hall Rental · from USD 800

Hall B confirmed, Saturday 14 November

Digbeth, Birmingham. Four hours, 180 guests, setup from 15:00.

Prepared for
Amara O. · 40th birthday, private hire
Reference
HF-2026-4471
Issued
27 September 2026
Settlement
$HALL · USDC on Base

HallFlow does not produce a report. What you keep after booking is this: what is reserved, when you get the keys, what has been paid, what is still owed, what the venue will and will not do on the day, and who to call if something changes.

Confirmed

Hall B is held in your name for Saturday 14 November, 18:00 to 22:00, with setup access from 15:00. The deposit has settled and the date is off the public calendar. Nothing further is needed from you until 31 October.

14 Nov Saturday, event date
18:00 Guest arrival, doors
180 Guests declared, of 250 capacity
USD 1,434 Balance due 31 October

Order record

  • Four-Hour Hall Rental, Hall B18:00 to 22:00, up to 250 guests USD 1,280
  • Setup and Cleaning Add-OnAccess from 15:00, post-event restoration USD 350
  • Extra hour, 22:00 to 23:00Within licensed hours, added at booking USD 220
  • Guest operations, 2 staffDoor and floor, 17:30 to 23:30 Included
  • Local authority chargesDisclosed separately, billed at cost USD 64
TotalUSD 1,914

Deposit of USD 480 settled 27 September 2026 · USDC on Base · balance of USD 1,434 due 31 October 2026

01

The booking

What is reserved

ItemDetail
Hall Hall B, ground floor, step-free from Floodgate Street
Date Saturday 14 November 2026
Hire period 18:00 to 23:00, extended by one hour at booking
Setup access From 15:00. Three hours before guest arrival
Clear-down By 00:30. Licensed closing time is 00:00
Declared guests 180. Capacity for Hall B is 250
Layout Cabaret, 18 rounds of 10, dance floor at the north end
Included Tables, chairs, bar, cloakroom, PA and house lighting
02

The day

Your schedule, as agreed

  1. 15:00

    Venue opens to you

    Meet the duty manager at the Floodgate Street door. Keys are not issued; a member of staff is on site for the whole period.

  2. 15:00 to 17:30

    Your setup and supplier window

    Caterer, DJ and florist have this window. Their details are in section 03 and each has been sent the same times.

  3. 17:30

    Guest operations staff on duty

    Two people, door and floor, until 23:30.

  4. 18:00

    Doors

    Guest arrival. Cloakroom staffed from this point.

  5. 23:00

    Bar closes, music off

    Fixed by the licence and not extendable on the night.

  6. 00:30

    Everything out

    Your items and your suppliers' items. Anything left is stored for 7 days and then disposed of.

03

Before the day

What is still outstanding

ItemOwnerDueStatus
Balance of USD 1,434 You 31 October Outstanding
Final guest number You 7 November Outstanding
Caterer name and contact You 7 November Outstanding
Caterer public liability certificate Your caterer 7 November Outstanding
Layout confirmed You 7 November Received
Deposit You At booking Settled
Licence and capacity check HallFlow Done Complete
Staff rostered HallFlow Done Complete

The caterer certificate is the one that stops an event on the day. No certificate, no kitchen access, and there is no discretion available to the duty manager on that point.

04

Terms

Money, changes and cancellation

SituationWhat happens
You cancel before 31 October Deposit refunded in full, less network fees
You cancel 30 to 14 days before Deposit retained. No further charge
You cancel inside 14 days Deposit retained plus 50 percent of the balance
You move the date Once, free, to any available date within 12 months, if asked before 31 October
Guest numbers rise above 250 Not possible. Capacity is a licence condition, not a preference
Damage beyond fair wear Charged at cost with photographs, within 7 days
We cannot provide the hall Full refund plus the cost of a comparable local venue, if one is available
05

On the day

Who to call

First

Duty manager, on site

Present from 15:00 to 00:30. Anything about the room, the doors, the power or the bar goes to them first, in person.

Escalation

HallFlow operations line

09:00 to 20:00 for enquiries, and continuously on any day with a confirmed event. Use this for anything the duty manager cannot resolve.

Emergency

Emergency services, then us

For fire, medical or safety, call the emergency services first and the operations line second. The duty manager is trained and the venue has a published evacuation plan.

  • Balance settled by 31 October
  • Final guest number by 7 November
  • Caterer details and certificate by 7 November
  • Suppliers told the 15:00 access time
  • Anyone with access needs told about the step-free entrance
  • Everything out by 00:30
HallFlow booking confirmation · keep this for the day · 27 September 2026 HallFlow · $HALL
The order behind this document
Format

A one page confirmation and recap, issued the moment the order is accepted. No analysis document is produced or charged for.

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