Operations Leadership Seat · USD 5,200 / month
90-day COO mandate: Aldmere Fit-Out
Leila Hassan owns delivery. Client contracts and anything priced stay with the founders.
Aldmere delivers good work late. Eleven of the last fourteen projects overran, the founders firefight every one of them personally, and nobody has asked whether the programmes were ever realistic. This mandate puts one person in charge of finding out.
From 2 February, Leila owns project delivery, the operating cadence, resourcing across live jobs and spend to USD 30,000. Pricing, client contracts and variations remain with the founders. The first finding is likely to be uncomfortable: on the four projects reviewed, the programme agreed at sale was shorter than any comparable job Aldmere has ever completed.
Document control
- Document number
- MAN-ALD-01
- Version
- 1.0
- Effective
- 2 February 2027
- Owner
- Leila Hassan, Fractional COO
- Approved by
- Sam and Dean Aldmere, founders
- Next review
- 4 May 2027
- Classification
- Confidential. Leadership team
Why
What the diagnostic found
| Observed | Evidence |
|---|---|
| Eleven of fourteen projects overran | Average overrun 19 working days on a mean 64 day programme |
| Programmes are set during the sale | By whichever founder is on the pitch, before any delivery input |
| No project manager has authority over their own programme | Confirmed with all four PMs |
| Both founders are on site most days | Their diaries. Neither has been in the office a full week since August |
| Variations are agreed verbally on site | Then invoiced later, sometimes disputed |
| The work itself is good | Two repeat clients, no quality complaints in 14 projects |
The pattern in rows two and three is the whole problem. Delivery is being held to a promise that delivery did not make and cannot change.
Authority
Decision rights
| Leila decides | Founders decide | |
|---|---|---|
| Programme and sequencing on live projects | Yes | |
| Resourcing and crew allocation across jobs | Yes | |
| Project manager authority and structure | Yes | |
| Subcontractor selection from the approved list | Yes | |
| Spend to USD 30,000 within an agreed project budget | Yes | |
| Operating cadence and reporting | Yes | |
| Site safety escalation and stopping work | Yes, always | |
| Programme dates offered during a sale | Input required | Decide |
| Pricing, quotes and contract terms | Founders | |
| Agreeing a variation with a client | Founders, in writing | |
| Anything legal or contractual | Founders and their solicitor |
The eighth row is the change that matters. Leila does not set the dates offered to a client, but no date may be offered without delivery input, and that input is recorded.
Plan
What the 90 days does
-
Measure what jobs actually take
Fourteen completed projects, actual durations by trade and stage. This is the evidence base and it does not exist today.
-
PMs get written authority over their own programmes
Including the authority to say a date is not achievable.
-
Weekly delivery meeting, all nine live jobs
One hour. The founders attend and do not chair.
-
Realistic programme template from real durations
Used for every new quote from here. This is where the discomfort lands.
-
Variations move to written-only
No variation without a signed instruction. Protects the client relationship as much as the margin.
-
Review
Are the founders off site more, and are the new jobs hitting their dates?
Measures
How this gets judged on 4 May
| Measure | Today | What good looks like |
|---|---|---|
| Projects quoted with delivery input | 0 | All of them, recorded |
| PMs with written programme authority | 0 of 4 | 4 of 4 |
| Variations agreed in writing | Rarely | Every one |
| Actual duration data | None | 14 projects, by trade and stage |
| Founder days on site | Most days | Fewer, and by choice |
| Projects delivered on programme | 3 of 14 | Measured on jobs quoted after week 6 only |
The last row is scoped deliberately. Judging this mandate on projects sold before the programme template changed would be judging it on a promise it had no part in making.
Document control
Revision history
| Version | Date | Author | Change |
|---|---|---|---|
| 1.0 | 23 January 2027 | Leila Hassan | Agreed and signed. Effective 2 February 2027. |
| 0.2 | 19 January 2027 | Leila Hassan | Draft. Delivery input made a condition on quoted dates after both founders accepted the finding in clause 3. |
| 0.1 | 15 January 2027 | Leila Hassan | First draft from the operations diagnostic of 12 January. |