Property Ops Setup

What the Organization asks for before its AI team starts work.

The properties

Four short-stay cottages in the Peak District

Who runs them

Me, two cleaners and a handyman. All part time.

The problem

Things get mentioned to me and then nothing happens. I am the only shared memory.

What the reviews say

Mostly good. A couple mention a shower that runs cold.

Occupancy

About 68 percent across the four

What we send guests

Access details, usually the day before. Sometimes I forget.

Budget

Setup now, then probably Maintenance Coordination

Timeframe

Before the Christmas bookings

Attached by the buyer.

• Booking exports, 12 months (CSV)
• Message threads with cleaners and handyman (TXT)
• Guest correspondence, 6 months (MBOX)
• Review export, 84 reviews (CSV)

1. Operator defines properties, guest journey, policies, staff roles and escalation contacts.
2. Guest agent handles approved communication workflows.
3. Issue agent logs and tracks property problems through resolution.
4. Review agent summarizes recurring guest feedback.
5. Management agent creates daily or weekly operational priorities.

• Occupancy/booking context if connected
• Guest communication issues
• Open maintenance items
• Review themes
• Service failures requiring attention
• Property tasks completed
• Escalations
• Upcoming operational risks