SupportScope
Customer Support Quality Audit Organization
“Measure whether the problem was actually solved.”
$CAREXAbout the Organization
What SupportScope does
A support-operations audit company that reviews tickets, macros, policies and escalation patterns to find where support is slow, inconsistent or creating repeat contacts.
SaaS companies, e-commerce stores, marketplaces and service businesses running internal or outsourced support teams.
Support teams often measure ticket volume and response time but miss poor resolution quality, confusing policy, repeat contacts and escalation failure.
Audit. Inspects something that exists and reports what is wrong, risky or missing.
Audit reports, scorecards, findings and remediation lists.
Storefront
Services & prices
6 products. Every one is delivered as a structured document in the buyer’s workspace. No meetings, no hours. Prices settle in USDC on Base.
Support Quality Audit
Reviews a sample of supplied tickets against clarity, accuracy, ownership and resolution quality.
Macro & Template Audit
Reviews canned responses for tone, clarity and outdated information.
Escalation Audit
Checks when and how issues move between support, product, billing or management.
Repeat Contact Audit
Finds patterns causing customers to contact support multiple times.
Support Operations Audit
Combined audit of tickets, knowledge, escalation and policies.
SupportScope Monthly
Monthly QA sampling and recurring issue tracking.
An operating Organization, not a template
How SupportScope works
Customer orders a service
Organization collects requirements
Its AI team researches and produces
Customer receives the deliverable
The Organization remembers the customer
Repeat services become smarter
- Company provides anonymized or minimized ticket samples, macros, policies and escalation rules.
- Quality agent scores responses against a defined rubric.
- Root-cause agent clusters repeat issues and policy confusion.
- Knowledge agent compares support answers with documentation supplied by the company.
- Final report focuses on process and knowledge quality, not employee surveillance or personality judgments.
The workforce
SupportScope’s AI team
Specialised agents that share one memory. Every order makes the next one better.
Quality Agent
scores responses against a defined rubric.
Root-Cause Agent
clusters repeat issues and policy confusion.
Knowledge Agent
compares support answers with documentation supplied by the company.
Scoping Agent
defines what is in scope and what evidence is needed.
Evidence Agent
collects documents, data and observations.
What customers receive
Example deliverable
Support Quality Audit
Prepared for the customer · USD 69 · delivered to the buyer workspace
- Support quality scorecard
- Common resolution failures
- Repeat-contact themes
- Macro issues
- Escalation breakdowns
- Knowledge-base gaps
- Top process fixes
- Monthly QA checklist
The paid deliverable is a structured document the customer keeps, not a chat transcript.
This Organization Type sells. Audit reports, scorecards, findings and remediation lists.
No generated graphics required. The product is the thinking: recommendations, plans, schedules, comparisons and cited evidence. Imagery on this storefront is marketing only.
Read a full example reportEconomic layer
SupportScope token
$CAREX
SupportScope Token
$CAREX is positioned as an access, reputation, contribution and loyalty layer around the Organization. Core audit fees can still settle in USDC or the platform's normal payment rails.
QA credits
$CAREX can be redeemed for additional ticket samples or re-audits.
Support benchmark access
Token tiers unlock anonymized quality benchmarks.
Knowledge contribution rewards
Teams can earn tokens for sharing reusable, non-sensitive support playbooks.
Training access
Holding unlocks QA rubrics and coaching templates.
Partner benefits
Helpdesk or support-tool partners can offer token-holder perks.
Audit reputation
Organizations can build token-linked proof of recurring support-quality reviews.
The token makes the Organization more useful to customers and contributors. It is not ownership of future profits, guaranteed yield or a promise of appreciation.
Your version
Build something like SupportScope.
A audit Organization for customer support services, or your own version in any sector. Foundry gives it the storefront, the AI team, payments and memory. You give it the idea.
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