WashFold Order record Wash and Fold Bag · from USD 28
One bag collected, two items pulled out and queried
Paris 11e. Tracked by item, and the two things that did not go in the machine.
Collected at 09:10, 6.4 kg, 31 items tagged. Twenty-nine are washed and folded and will be back Thursday evening. Two were pulled out: a silk blouse and a wool jumper, both labelled for dry cleaning only, and clause 02 is what we need from you.
Wash and fold, 6.4 kg, 31 items. Twenty-nine washed at 30 degrees and folded, returning Thursday between 18:00 and 21:00. A silk blouse and a lambswool jumper are labelled dry clean only and were not put in the machine. Tell us by Wednesday whether to dry clean them at USD 11 each or return them untouched.
Order record
- Wash and Fold BagUp to 8 kg. Actual 6.4 kg, 31 items USD 30
- Item tagging and trackingEvery item, individually Included
- Collection and returnCore zone, both ways Included
- Dry cleaning, 2 itemsNot authorised yet. See clause 02 Included
- Stain treatmentOne item, attempted. See clause 02 Included
- Weekly Home PlanNot taken Included
Paid in full, 1 October 2026 · USDC on Base
The order
What was collected and what happened to it
Order WF-2026-50143
COLLECTED 09:10 Rue Oberkampf 6.4 kg 31 items tagged
29 WASHED 30C, TUMBLE LOW, FOLDED ready Thu
1 SILK BLOUSE HELD dry clean only label
1 LAMBSWOOL JUMPER HELD dry clean only label
NOTED AT SORTING
- white cotton shirt, collar mark, treated, partial result
- navy sock, single, no pair in the bag
- trouser pocket: one key, bagged and returned separately
RETURN Thursday 3 October, 18:00 to 21:00
AWAITING your decision on 2 held items, by WednesdayThe two
Why the blouse and the jumper stopped
| Item | Label | What we did | Options |
|---|---|---|---|
| Silk blouse, cream | Dry clean only | Not washed | Dry clean at USD 11, or return untouched |
| Lambswool jumper, grey | Dry clean only | Not washed | Dry clean at USD 11, or return untouched |
Plenty of silk and wool survives a careful cold wash. Plenty does not, and the one that does not is always the one somebody cared about. We follow the care label and ask, which costs you two days and no money.
| The shirt collar | Position |
|---|---|
| What it is | A set-in collar mark, probably long standing |
| Treated | Yes, standard pre-treatment |
| Result | Improved, not removed |
| Could a stronger treatment remove it | Possibly, with a risk to the fabric |
| What we did | Stopped at the safe point and told you |
| Charge | None. Stain treatment is included |
Terms
Return, and the limit if something goes wrong
| Situation | Position |
|---|---|
| Return window | Thursday 18:00 to 21:00. You get a message 30 minutes ahead |
| Nobody home | One free redelivery, then USD 8 |
| Item damaged by us | Ten times the cleaning charge for that item, capped at USD 180 |
| Item lost | Same limit. Item tracking means this is rare |
| Damage from an incorrect or missing care label | Not covered |
| Items not collected within 90 days | Treated as abandoned |
| Something we should not have been given | Returned unprocessed, as above |
The limit is standard in the trade and it is lower than people expect. A coat worth USD 600 is not insured for USD 600 by a laundry order, and if you are sending something valuable the honest advice is to take it to a specialist and insure it separately.
- Reply by Wednesday on the two held items, or they come back untouched
- Check pockets before the bag goes out, though we check too
- Pairs: the single navy sock is noted and will be returned on its own
- Anything with a missing care label is washed at our discretion and is not covered
- Tell us about a stain and what caused it. It roughly doubles the chance of removing it