WaterRoute Transfer confirmation Private Water Taxi · from USD 140
Santa Lucia to the hotel water door, 10:30
Venice. Four cases, one covered cabin, and the two things that stop a boat.
Board at Santa Lucia pontoon 4 at 10:30, about 35 minutes to the hotel's own water door. Two things can change that and neither is within anyone's control: high water, and a closed water door. Clause 03 covers both.
Private water taxi, up to 6 passengers, Tuesday 20 October. Boarding 10:30 at Santa Lucia pontoon 4, arriving about 11:05 at Hotel Ca' Bernardi's water door, which has been confirmed as operational and accessible at that tide. Four large cases is within the cabin limit.
Order record
- Private Water TaxiSanta Lucia to Ca' Bernardi, up to 6 passengers USD 165
- Luggage4 large cases and 2 cabin bags declared Included
- Covered cabinSeating for 6 inside, standing aft Included
- Water door deliveryConfirmed with the hotel on 29 September Included
- Waiting, 20 minutesFrom the booked boarding time Included
- Berth and landing feesPass-through, at cost USD 12
Paid in full, 1 October 2026 · USDC on Base
Boarding
Where pontoon 4 actually is
| Item | Detail |
|---|---|
| From | Santa Lucia station, water taxi pontoons, to the left as you exit the main hall |
| Pontoon | 4. Numbered, and the skipper has your name |
| Walk from the platform | About 4 minutes with luggage, all step free |
| Skipper | Alessandro Rossi, licensed, boat Lucia III |
| Passengers | Four adults declared, capacity six |
| Luggage | Four large plus two cabin. This fills the cabin |
| To | Hotel Ca' Bernardi, water door on Rio de San Cassian |
| Journey | About 35 minutes, Grand Canal then two side canals |
| Waiting | Twenty minutes from 10:30, then USD 25 per 15 minutes |
The water door
Why this was checked in advance
Arriving by boat at a Venetian hotel's own water door is the reason people book a water taxi rather than a vaporetto. It is also the part that most often does not work, so it is confirmed before you travel rather than discovered on the canal.
| Checked | Status |
|---|---|
| The hotel has a water door | Yes, on Rio de San Cassian |
| It is operational this month | Confirmed 29 September. Not always the case |
| Staff will meet the boat | Yes, with 20 minutes notice from the skipper |
| Step free from boat to lobby | No. Three steps up from the landing |
| Usable at the predicted tide | Yes at 11:05 on 20 October |
The three steps matter if anyone in the party has mobility needs. Nobody declared any on this booking; if that changes, tell us, because the accessible option is a different berth and a short walk rather than the water door.
Venice
The two things that stop a boat
| Condition | What happens | Money |
|---|---|---|
| Acqua alta | Above about 110 cm, water doors flood and low bridges close. The skipper diverts to the nearest open landing and you walk | No change. Told in advance where possible |
| Exceptional high water | Above about 140 cm, the service stops entirely | Full refund or another time |
| Strong wind or fog | The skipper decides. Lagoon crossings stop before canal runs do | Full refund if cancelled |
| A canal closed for works | Diverted, and it adds 10 minutes | No change |
| You are late past 20 minutes | Skipper waits and charges | USD 25 per 15 minutes |
| Your train is delayed and you tell us | Boarding moved free | No change |
Tide forecasts for Venice are published two to three days ahead and are reliable. If 20 October looks marginal you will be contacted on the 18th with the options, rather than finding out at the pontoon.