What the customer receives

WellAtHome example booking confirmation

This Organization does not sell a report. What you keep is the booking: who is coming into your building, what they are qualified to do, what they were told about your knee, and the rules that apply when a service is delivered where you live.

A complete sample confirmation, written the way WellAtHome writes one. The customer, the dates and the amounts are illustrative, and nothing here was charged or reserved.

WellAtHome Booking confirmation

Personal Training Session · from USD 75

Training session, Tuesday 07:00, your building gym

Dubai. A qualified trainer, a health disclosure that was actually read, and the privacy rules for a home visit.

Prepared for
Layla H. · one person, first session
Reference
WH-2026-50413
Issued
1 October 2026
Settlement
$WELL · USDC on Base

Khalid Mansour, Tuesday at 07:00, in your building's gym rather than your apartment because you asked. Your knee disclosure was read by him before the booking was accepted, and clause 02 says what he has changed as a result and what he will not do.

Confirmed, with one thing to clear with your physiotherapist

Personal training, 60 minutes, Tuesday 7 October, 07:00, JLT Cluster M building gym. Khalid Mansour, REPs Level 3, insured, Dubai Sports Council registered. Your ACL reconstruction is 11 months post-surgery; he has adapted the session and will not load the knee under flexion until your physiotherapist confirms it is cleared.

07:00 Tuesday 7 October
60 min Including the screen
Level 3 REPs, insured
1 Thing to clear

Order record

  • Personal Training SessionKhalid Mansour, 60 minutes, your building gym USD 82
  • Initial movement screenFirst session only, 15 minutes within the hour Included
  • Session plan afterwardsWritten, by message, within 24 hours Included
  • EquipmentBands and a mat brought. Gym equipment used in place Included
  • Building accessVisitor pass arranged with your concierge Included
  • Wellness MembershipNot taken. Pay per session to start Included
TotalUSD 82

Paid in full, 1 October 2026 · USDC on Base

01

The practitioner

Who is coming, and what they hold

CheckStatus
Identity Verified, Emirates ID
Qualification REPs Level 3 Personal Trainer
Registration Dubai Sports Council, current
Professional indemnity and public liability In force to May 2027
First aid and CPR Current to September 2028
Specialism Strength, and return to training after injury
Not qualified in Physiotherapy, rehabilitation, nutrition prescription

The last row is as important as the ones above it. Khalid is an experienced trainer who works with post-surgical clients and he is not a physiotherapist, which is exactly why clause 02 reads the way it does.

02

Your knee

What the disclosure changed

You disclosed an ACL reconstruction eleven months ago, discharged from physiotherapy in June, with occasional swelling after running. Khalid read this before accepting the booking, which is the point of asking.

Tuesday's sessionNot until cleared
Movement screen and baseline Yes
Upper body and trunk work Yes
Bilateral squat to a box, bodyweight Yes
Hinge pattern, light Yes
Single leg loaded work on the operated side No
Deep knee flexion under load No
Plyometrics, jumping, landing No
Running No, and the swelling is why
03

In your space

The rules for a service delivered where you live

  • This session is in the building gym, as you requested. Nothing happens in your apartment
  • If a future session is in the apartment, you may ask for a same-gender practitioner at any time and no reason is needed
  • For massage and treatment bookings, the practitioner brings their own table and linen and never uses a bed
  • For any treatment booking you may have another adult present throughout, and we will say so when you book rather than waiting to be asked
  • No photographs of you, your home or the session, for any purpose
  • The practitioner does not bring anyone with them and does not stay beyond the session
  • Building access is arranged through your concierge, so there is a record of who entered and when
04

Practical

The session, and changes

ItemDetail
Arrive Khalid at 06:50. Session starts 07:00
Bring Trainers, water. He brings bands and a mat
First 15 minutes Movement screen. Not a workout, and it shapes everything after
Afterwards A written plan within 24 hours, yours to keep
Cancel, over 24 hours Free
Cancel, under 24 hours 50 percent
Cancel, under 4 hours or no answer Full fee
Khalid unavailable A matched practitioner, with your agreement, or a free move
WH-2026-50413 · Jumeirah Lakes Towers, Dubai · $WELL · settled in USDC on Base · 1 October 2026 WellAtHome · $WELL
The order behind this document
Format

A booking confirmation with the practitioner's qualifications, the health disclosure outcome, the privacy arrangements and the professional scope.

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