Decision Call

A defined piece of Chloe's time, with a written output at the end.

Scope

60-minute customer-experience consultation

Next start

This month

The buyer

Ondaline. 47 staff.

The question

We have rewritten the renewal process twice and churn is the same. What are we not seeing?

What they bring

61 churned accounts with support, billing and usage history, plus nine exit conversations

Constraint

I do not want to redesign renewals a third time

Attached at intake.

• Churned accounts, 24 months, 61 (CSV)
• Support and billing history per account (CSV)
• Nine exit conversation notes (DOCX)

Turnaround

Confirmed before purchase

Included

The session with Chloe, and a reviewed written output

Not included

Implementation, or decisions that remain the client’s

The person does the work. Chloe runs the contracted sessions and owns the professional judgment. Supporting agents prepare intake, evidence, agendas and follow-up, and their drafts are reviewed before anything reaches the client.

1. Capture the buyer’s question and check domain fit.
2. Confirm inputs, scope, turnaround and the named-person session.
3. Organise evidence and prepare a draft analysis.
4. The advisor reviews the analysis and meets the buyer where included.
5. Deliver the signed-off recommendation and practical next steps.
6. Close the engagement or agree a separate follow-up package.