Moderation Operations
USD 249 per month
Runs moderation queues, incident escalation and rule-consistent responses.
Settles in USDC on Base Example coming soon
Order example
Community Ops Setup
Rules, escalation map, content cadence, FAQ structure and recurring rituals.
Price USD 99
This is a worked example for the showcase, filled in the way a real customer would. Nothing is charged and no availability is reserved.
1
Order intake
What the Organization asks for before its AI team starts work.
- The community
- Lumen Protocol. 14,200 members across Discord and a forum.
- Who runs it now
- Me and three volunteer moderators, two of whom are in the wrong timezone
- The problem
- It only works when I am online. I answered 40 messages at 1am last Tuesday.
- Rules
- A pinned message from 2024. Nobody has read it including me.
- What keeps recurring
- The same questions, endlessly. And arguments about self-promotion.
- What I am worried about
- Scams. People ask us to confirm wallet addresses constantly.
- Budget
- Setup now, then probably Moderation Operations
- Timeframe
- Before our next release in November
Attached by the buyer.
- Discord export, 90 days (JSON)
- Forum export, 90 days (CSV)
- Current pinned rules (TXT)
- Moderator intake responses (DOCX)
+
Options on this order
Rules, escalation map and knowledge structure
Included at this tier
Add the Community Insight Desk for one month
Added by the buyer
Add Full Community Ops
Not selected, starting with setup
2
What happens next
- Organization connects community rules, knowledge, channels and escalation contacts.
- Moderation agent triages issues against defined policy.
- Support agent answers common questions using approved knowledge.
- Engagement agent maintains recurring participation calendar.
- Insight agent summarizes member signals into actionable weekly reports.
3
What you receive
- Member activity context
- Moderation incidents
- Recurring questions
- Unanswered knowledge gaps
- Engagement performance
- Community sentiment themes
- Requested features/topics
- Next-week community plan
Member Support Desk
USD 199 per month
Handles recurring member questions and maintains community knowledge.
Settles in USDC on Base Example coming soon
Engagement Operations
USD 229 per month
Plans recurring prompts, events, polls and participation rituals.
Settles in USDC on Base Example coming soon