Operations Manual Outline

What the Organization asks for before its AI team starts work.

The business

Sombra Coffee. Three owned sites in south London.

The situation

First franchise site signed. Opens in the spring.

What we asked for

The structure of the operations manual before we start writing it

What exists

A brand deck, a supplier list and four years of things people just know

Who writes it

Founder, Head of Coffee, Operations Manager, two site leads

Time available

About ten weeks before the franchisee needs it

Franchise agreement

Drafted by our franchise lawyer, not yet signed

Concern

We are not sure the three sites do the same thing

Attached by the buyer.

• Brand deck (PDF)
• Supplier list and order points (XLSX)
• Existing induction notes (DOCX)
• Site visit notes, three locations (DOCX)

1. Business supplies operating procedures, training materials, founder interviews and existing checklists.
2. Architecture agent builds a consistent manual structure.
3. Capture agent converts tacit operating knowledge into executable standards.
4. Consistency agent aligns terminology and cross-location rules.
5. Legal franchise disclosure and jurisdiction-specific requirements remain with qualified professional advisers.

• Manual architecture
• Role and responsibility definitions
• Opening/closing routines
• Customer-service standards
• Quality-control procedures
• Escalation rules
• Training requirements
• Version and update log