What the customer receives

Luca Moretti example mandate

This Organization does not sell a report. What the company keeps is the mandate: what the fractional growth lead may spend, what he must stop, and the rule that prevents a growth function quietly becoming a media budget.

A complete sample of the document itself, written the way Luca Moretti writes one. The business, the names and the numbers are illustrative.

Luca Moretti Executive mandate

Growth Leadership Seat · USD 4,600 / month

90-day Head of Growth mandate: Verdaccio

Luca Moretti runs the experiment programme. The monthly spend ceiling is hard and does not roll over.

Prepared for
Verdaccio · 29 staff, consumer subscription
Settlement
$GROW · USDC on Base

Verdaccio spends USD 40,000 a month on acquisition and cannot say which half works. There is no experiment record, no holdout and no agreed measure of a good customer. This mandate does not ask for more budget. It caps the existing one and spends it differently.

Mandate agreed, at the current spend, not more

From 1 March, Luca owns acquisition channels, the experiment programme and creative direction for performance, within a hard ceiling of USD 40,000 a month. The ceiling does not roll over and unspent budget is not banked. Any increase is the CEO's decision and will not be asked for inside the 90 days.

4 days Per month, reserved
USD 40k Monthly ceiling, hard
0 Experiments recorded to date
90 days Before any increase is discussed

Document control

Document number
MAN-VRD-01
Version
1.0
Effective
1 March 2027
Owner
Luca Moretti, Fractional Head of Growth
Approved by
Giulia Ferrante, CEO
Next review
31 May 2027
Classification
Confidential. Leadership team
1

Why

What the diagnostic found

ObservedEvidence
USD 40,000 a month across five channels 12 months of spend records
No experiment has been recorded Confirmed. Changes are made and remembered, not documented
No holdout group has ever been used So no channel has a measured incremental effect
Creative is changed weekly without a reason The agency ships new creative on a schedule, not on a result
Blended acquisition cost is reported, per channel is not The blended number moves and nobody can attribute the movement
Retention is good Month 6 retention at 64 percent. The product works

Retention at 64 percent is the reason this mandate is worth doing. Spending badly on a product people keep is a fixable problem; spending well on a product they leave is not.

2

Authority

Decision rights

Luca decidesCEO decides
Channel mix within the ceiling Yes
Stopping any channel Yes
The experiment programme and what gets tested Yes
Performance creative direction Yes
Agency scope and whether to keep them Yes
Landing pages and the signup flow Yes, with Product
Monthly spend above USD 40,000 CEO
Pricing, trial length and offers CEO
Brand and anything outside performance CEO
Claims made in advertising CEO and legal
3

Standard

What counts as an experiment here

Most growth functions call every change an experiment. From week two, at Verdaccio, an experiment has five parts and anything without them is just a change.

  • A written hypothesis, before the change, saying what is expected and why
  • One variable, or an accepted reason why not
  • A stated measure agreed before the test starts
  • A stated duration and sample, decided before rather than when the result looks good
  • A recorded outcome, including the ones that failed, kept where the next person can read them
CadenceWhat
Weekly Experiment review, 45 minutes. What ran, what it showed, what stops
Monthly Channel review against the ceiling, with per-channel cost
Monthly One holdout report, so incrementality is measured rather than assumed
Quarterly Whether the ceiling is the right number, with evidence
4

Measures

How this gets judged on 31 May

MeasureTodayWhat good looks like
Experiments recorded to the clause 3 standard 0 At least 12
Channels with a measured incremental effect 0 of 5 At least 3
Per-channel acquisition cost reported Never Monthly
Channels stopped None in 12 months At least 1, with the evidence
Monthly spend USD 40,000 USD 40,000 or less
Acquisition cost itself Blended, unreliable Measured honestly. Not promised to fall

Acquisition cost is not a target for the first 90 days, because the current number is not trustworthy and a target on an untrustworthy number produces a better-looking untrustworthy number.

R

Document control

Revision history

VersionDateAuthorChange
1.020 February 2027Luca MorettiAgreed and signed. Effective 1 March 2027.
0.216 February 2027Luca MorettiDraft. No-rollover rule added after the CEO asked what would happen to an underspend.
0.112 February 2027Luca MorettiFirst draft from the acquisition diagnostic of 8 February.
MAN-VRD-01 v1.0 · confidential · review 31 May 2027 · $GROW Luca Moretti · $GROW
The order behind this document
Format

A written mandate with a control header, a spend ceiling, the experiment standard and the measures.

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