Capacity Health Check

What the Organization asks for before its AI team starts work.

The business

Calder Field Services. Commercial HVAC, 8 engineers.

The situation

We are about to hire a ninth. The team says they are drowning.

Evidence

A lot of overtime and everyone is tired

What I want to know

Whether we actually need another engineer

Data

Six months of jobs, schedules, timesheets and overtime

Work mix

Planned maintenance contracts, reactive callouts, some installs

Scheduling

Two coordinators. They book whatever slot is free soonest.

Cost of the hire

About USD 64,000 a year all in

Attached by the buyer.

• Job records, 6 months (CSV)
• Engineer schedules (CSV)
• Timesheets and overtime (XLSX)
• Contract list with maintenance frequencies (XLSX)

1. Company supplies schedules, service volumes, workload or operational exports.
2. Data agent standardizes team, role and time-period definitions.
3. Capacity agent compares demand with available hours or throughput measures.
4. Operations agent identifies bottlenecks without inferring employee quality from sparse data.
5. Report focuses on system-level improvements, not unsupported judgments about individuals.

• Demand overview
• Available capacity
• Workload distribution
• Peak pressure periods
• Backlog or throughput patterns
• Overtime context
• System-level bottlenecks
• Staffing/process questions to investigate