What the customer receives

Priya Shah example mandate

This Organization does not sell a report. What the company keeps is the mandate: what the fractional partnerships lead may agree, and the line between a relationship and a commitment.

A complete sample of the document itself, written the way Priya Shah writes one. The business, the names and the numbers are illustrative.

Priya Shah Executive mandate

Partnerships Leadership Seat · USD 4,400 / month

90-day Partnerships mandate: Kalinda Systems

Priya Shah builds the partner programme. Every partner contract is still signed by the founder.

Prepared for
Kalinda Systems · 52 staff, B2B infrastructure
Settlement
$PART · USDC on Base

Kalinda has eleven partnerships and revenue from two of them. The other nine consume account management, engineering time and quarterly business reviews, and nobody has ever ended one. This mandate builds a tiering and, more importantly, gives someone permission to close the ones that do not work.

Mandate agreed. The real work is ending partnerships, not starting them.

From 15 February, Priya owns partner strategy, tiering, the programme and partner-facing operations. She may recommend ending a partnership and the founder decides. On the current numbers, six of eleven partnerships cost more to maintain than they return, and that conversation has been avoided for two years.

4 days Per month, reserved
11 Active partnerships
2 That produce revenue
0 Contracts Priya may sign

Document control

Document number
MAN-KAL-01
Version
1.0
Effective
15 February 2027
Owner
Priya Shah, Fractional Head of Partnerships
Approved by
Devan Rao, founder and CEO
Next review
17 May 2027
Classification
Confidential. Leadership team
1

Why

What the diagnostic found

ObservedEvidence
Eleven partnerships, two producing revenue 24 months of attributed partner revenue
Nine consume time and return nothing measurable Roughly 6 engineering days and 11 account days a month across them
No partnership has ever been ended Confirmed with the founder. Two are dormant and still listed
No tiering exists Every partner gets the same quarterly review and the same support
Two partnerships have no written agreement at all Both active, both integrated
The two that work, work very well 31 percent of new revenue last year

The last row is why this is worth fixing rather than abandoning. Partnerships are a real channel at Kalinda; the programme around them is not.

2

Authority

Decision rights

Priya decidesFounder decides
Partner tiering and what each tier receives Yes
Which partners to pursue Yes
Partner programme, enablement and materials Yes
Partner-facing cadence and reviews Yes
Engineering time requested by partners, to 3 days a month Yes, with the CTO
Spend to USD 15,000 Yes
Signing or amending any partner agreement NoFounder
Commercial terms, revenue share or referral fees ProposesDecides
Ending a partnership RecommendsDecides
Anything exclusive, in any territory Founder and legal
Engineering time beyond 3 days a month CTO and founder

A partnerships lead who can sign is a partnerships lead who can commit the engineering roadmap by accident. Every agreement at Kalinda is signed by Devan, including renewals and including the two that currently have no agreement at all.

3

Plan

What the 90 days does

  1. Every partnership costed

    Engineering days, account days, support load, against attributed revenue. The number nobody has.

  2. The two unwritten agreements are papered

    Before anything else is decided. An integrated partner with no contract is the largest exposure in the programme.

  3. Tiering published: strategic, standard, listed

    Three tiers with genuinely different support. Most partners move to listed and that is the intent.

  4. Recommendation on the six to the founder

    End, downgrade or keep, with the cost and revenue for each. Devan decides, one by one.

  5. Whatever he decides is executed properly

    An ended partnership gets a conversation and a wind-down, not silence.

  6. Review

    A tiered programme, papered agreements and time released.

4

Measures

How this gets judged on 17 May

MeasureTodayWhat good looks like
Partnerships with a written agreement 9 of 11 All of them
Partnerships costed 0 All of them, monthly
Tiering in place None Three tiers, applied
Engineering days consumed by partners 6 a month Under 3, concentrated on the strategic tier
Decisions taken on the six None in 2 years Six decisions, recorded
Partner revenue 31 percent of new Reported. Not a 90 day target
R

Document control

Revision history

VersionDateAuthorChange
1.06 February 2027Priya ShahAgreed and signed. Effective 15 February 2027.
0.23 February 2027Priya ShahDraft. Papering the two unwritten agreements moved to week 4, ahead of the tiering, after the founder understood the exposure.
0.130 January 2027Priya ShahFirst draft from the partnership diagnostic of 26 January.
MAN-KAL-01 v1.0 · confidential · review 17 May 2027 · $PART Priya Shah · $PART
The order behind this document
Format

A written mandate with a control header, decision rights, the partner tiering and an exit clause for existing partnerships.

Back to Priya Shah →