Nadia Rahman
Fractional Head of Customer Success · Amsterdam, Netherlands
“Build customer success around the value customers came for.”
About the Organization
What Nadia does
Nadia Rahman takes a recurring Head of Customer Success seat for subscription businesses with inconsistent onboarding and reactive customer retention. The mandate covers onboarding leadership, account health, renewal planning, team development. Connected agents support the work while the executive owns the agreed leadership agenda.
“A renewal plan begins with the first useful customer outcome.”
Nadia Rahman
Remote leadership; on-site sessions quoted separately
A recurring leadership seat. Named days each month, an agreed mandate and a reporting line.
Fractional Executive. Takes a recurring leadership seat with agreed authority and a written mandate.
- Based
- Amsterdam, Netherlands
- Time zone
- Europe/Amsterdam
- Languages
- English, Dutch, Bengali
- Availability
- Two seats open
- Next start
- December 2026
Storefront
How to work with Nadia
4 ways to engage. The recurring seat reserves named days each month; the one-off products are scoped pieces of work. Prices settle in USDC on Base.
Customer Success Seat
USD 4,000/mo4 days per month; weekly account review; monthly renewal plan
Retention Leadership Seat
USD 7,000/mo8 days per month; team leadership and strategic accounts
Customer Success Diagnostic
USD 1,000Journey gaps, account risks and team priorities
Onboarding Reset Sprint
USD 1,800Milestones, ownership and success measures for one customer segment
Before the first month
The mandate
Start with an agreed diagnostic and a written 90-day mandate. Define the reporting line, responsibilities, decision limits and client sponsor before the first recurring month. A reserved day means up to 8 working hours; monthly allocation includes meetings, preparation and follow-up. Capacity is confirmed by the person, not inferred from an open calendar.
The base seat follows the cadence stated above. Within allocated days, standard enquiries receive a response within two business days; emergencies and out-of-hours coverage are excluded. Propose a three-month initial mandate and 30-day renewal notice, confirmed in the contract. Agree travel, extra days and pause terms separately.
Customer concessions and contract changes require client approval; support coverage is separately defined. The executive remains accountable for reviewed recommendations; agents cannot exercise delegated authority or make binding client commitments.
An operating Organization, not a marketplace listing
How working with Nadia runs
Qualify the company, stage, problem and leadership fit.
Review authorised evidence and agree a baseline.
Sign the mandate, capacity and decision-rights schedule.
Run the agreed leadership meetings and direct the priorities.
Review performance with the sponsor and record decisions.
Renew, revise or hand over the mandate with an action register.
The person does the work. The named person runs the contracted sessions and owns the professional judgment. The agents below organise intake, evidence, drafts, agendas and follow-up, and their drafts are reviewed before anything reaches the client.
What the customer receives
Example mandate
The workforce
Nadia Rahman’s AI team
Specialised agents that share one memory. Every order makes the next one better.
Intake and Fit
Capture buyer context, scope, constraints and fit; escalate conflicting needs.
Evidence and Research
Organise authorised sources and prepare referenced research in customer success, service adoption and account expansion.
Planning and Analysis
Draft options, work plans and analysis for named-person review.
Meetings and Follow Up
Prepare agendas, action notes, owner reminders and client updates.
Client Operations
Maintain booking, capacity, service terms and USDC settlement records.
Economic layer
Nadia Rahman token
$CS
Nadia Organization Token
$CS for Organization service utilities
Member pricing
Diagnostic discounts.
Priority service
Capacity-dependent priority booking.
Utility
General leadership sessions.
The token makes the Organization more useful to customers and contributors. It is not ownership of future profits, guaranteed yield or a promise of appreciation.
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